1. Purpose & Scope

This Privacy Policy outlines how Greenloop ERP (“we”, “us”, “Greenloop”) collects, uses, discloses, and protects personal data when you engage with our platform, website (greenlooperp.com), and related services, including modules like Stock Wise, Account Wise, TalkLoop, Brain Box, and Shipnest greenlooperp.com.

It applies to:

• Website visitors

• Customers (e.g. businesses and users)

• Job applicants or contacts

2. Information We Collect

a) Information You Provide Voluntarily

• Full name, job title, email, phone number, company name, billing details (invoices/payments)

• Communications content when contacting us or submitting feedback

b) Automatically Collected Data

• Usage information: login events, workflows, module usage, FAQs interaction

• Technical metadata: IP address, browser type, OS, device type, log data

• Interaction tracking within modules (e.g. messages in TalkLoop, shipping metrics in Shipnest)

c) Cookies & Analytics

We use cookies and similar tracking technologies to:

• Maintain login sessions

• Customize your experience

• Analyze platform performance and visitor behavior
  These tools may include third-party analytics (e.g. Google Analytics)

3. How We Use Your Information

We process data to:

• Provide and maintain platform functionality

• Onboard users and manage accounts

• Deliver customer support

• Conduct billing and payment processing

• Improve features, user journey, and performance

• Communicate updates, surveys, and optional marketing materials (with consent)

4. Data Sharing & Disclosure

We do not sell personal information. However, we may share your data:

• With trusted third-party service providers (e.g. payment gateways, analytics tools, integrations)

• When required by law or legal request (e.g. regulators, courts)

• In transactions such as mergers or reorganizations, provided that the privacy terms remain enforceable

• With your consent or to fulfill a service request

5. Data Retention

We store personal data as long as needed for service, billing, or customer inquiries. We may retain certain records, like account data or audit logs, for legal or compliance purposes even after account termination

6. Data Security

Our infrastructure includes technical and organizational safeguards including SSL encryption, secure storage, and access controls. While we follow industry-standard practices, no system is entirely risk-free

7. Your Rights & Choices

Depending on applicable law, you may have the rights to:

• Access your personal data

• Correct or update inaccurate information

• Request deletion (“right to be forgotten”)

• Withdraw consent (e.g. for marketing emails)

• Lodge a complaint with relevant data protection authorities

To exercise these rights, contact us using the information below.

8. International Data Transfers

If your data is transferred or stored outside your country (e.g. to third-party providers in other regions), we ensure appropriate safeguards are in place, such as standard data protection clauses or legally recognized frameworks

9. Children’s Privacy

Our services are not directed at children under age 13 and we do not knowingly collect personal information from minors.

10. Changes to This Policy

We reserve the right to update this Privacy Policy. When changes are made, the updated version will be posted on our site with the effective date revised. Continued use of our platform constitutes acceptance of the revised policy.

11. Contact Us

For any privacy concerns, inquiries, or to exercise your data rights, please reach us at:

Email: greenlooperp.com