Welcome! How can we assist you today?
Your all-in-one resource for using and managing your Greenloop ERP platform effectively.

Getting Started

• Account Setup

• How to create your Greenloop account

• Setting up company profile and roles

• Activating your modules (Stock Wise, Account Wise, TalkLoop, etc.)

• Dashboard Overview

• Understanding your Greenloop interface

• Customizing widgets & layout

• Using shortcuts and bookmarks

 Product Guides

• Stock Wise (Inventory Management)

• Adding products, batches, and categories

• Managing inward/outward stock

• Barcode scanning & batch tracking

• Alerts for low stock or expiry

• Account Wise (Finance & Billing)

• Creating ledgers, journals, and transactions

• Generating invoices and GST-compliant billing

• Managing vendors, tax reports, and receivables

• Integration with banks or accounting tools

• TalkLoop (Messaging & Support)

• Sending internal messages

• Creating automated workflows for support

• Team collaboration & escalation flow

• Brain Box (AI Assistant)

• Asking ERP-related queries

• Auto-generating reports or summaries

• Workflow suggestions based on usage

• Shipnest (Logistics & Delivery)

• Configuring shipping zones and rates

• Managing courier partners

• Real-time delivery tracking & status updates

Billing & Subscription

• Plans & Pricing

• Current subscription overview

• Upgrading or downgrading your plan

• Adding users or modules

• Payments & Invoices

• Updating billing details

• Viewing payment history

• Downloading tax invoices

Security & Privacy

• Data Security

• How your data is protected

• Two-factor authentication setup

• Access logs and permission management

• Privacy Settings

• Managing profile data

• Deleting or exporting your data

• Enabling GDPR/CCPA compliance options

Troubleshooting

• Login & Access Issues

• Resetting passwords

• Unlocking accounts

• Managing session limits

• Module Errors

• Common error messages and fixes

• API troubleshooting

• Contacting tech support with logs

Training & Resources

• User Manuals

• Download full PDF guides for each module

• Role-based tutorials (Admin, Accountant, Inventory Manager, etc.)

• Video Tutorials

• Short “how-to” videos for each workflow

• Monthly webinar archives

• FAQs

• Answers to most common platform questions

Contact Support

• Email: support@greenloop.com

• Phone: +91-XXXXXXXXXX (Mon–Sat, 9 AM–6 PM IST)

• Live Chat: Available via bottom-right corner of dashboard

• Submit a Ticket: Open Support Ticket

System Status

Check for ongoing incidents, planned maintenance, or real-time system updates.
🔗 Visit Greenloop Status Page

Feature Requests & Feedback

We’re always improving. Submit ideas, request customizations, or report a bug.
🔗 Suggest a Feature